.png)
BookMyChef Cancellation and Refund Policy
1. Introduction
2. Definitions
3. Booking Confirmation Amount
4. General Cancellation & Refund Principles
4.1 Platform Fee
4.2 Refund Calculation
4.3 Partner Cancellation
4.4 Company Cancellation
4.5 Rescheduling
4.6 Partial Cancellation
4.7 Multiple Services
4.8 Partner Specific Policies
5. Private Chefs & Insta Chef
6. Subscription Chefs
7. Caterers
8. Bartenders
9. Bulk Orders & Meal Boxes
10. Add-on Services
11. Refund Timelines
12. Disclaimer
CANCELLATION, RESCHEDULING AND REFUND POLICY
Last Updated: [25-06-2026]
This Cancellation, Rescheduling and Refund Policy ("Policy") governs the cancellation, rescheduling and refund terms applicable to all services offered through BookMyChef, accessible via the Website (https://bookmychef.app/) and the BookMyChef mobile application (collectively referred to as the "Platform").
The Platform is owned and operated by IdeaDeck Innovations Private Limited ("Company").
This Policy forms an integral part of the Terms and Conditions governing the use of the Platform and shall apply to every Customer who places a Booking through the Platform.
By placing a Booking, the Customer confirms that they have read, understood and agreed to be bound by this Policy.
The Company reserves the right to amend or update this Policy from time to time. Any changes shall become effective upon publication on the Platform unless otherwise specified.
This Policy shall apply to all Services available on the Platform including, but not limited to, Private Chefs, Insta Chef, Subscription Chefs, Caterers, Bartenders, Meal Boxes, Bulk Orders, Service Staff, Live Counters and such other hospitality services as may be introduced by the Company from time to time.
1. Definitions
For the purposes of this Policy:
"Booking" means a confirmed request placed by a Customer for any Service through the Platform.
"Booking Confirmation Amount" means the amount payable by the Customer at the time of confirming a Booking, as displayed on the Platform.
The Booking Confirmation Amount may vary depending upon the Service, Service Provider, promotional campaigns or operational requirements and may be expressed as a percentage of the total Booking value or as a fixed amount.
"Platform Fee" means the administrative and processing fee retained by the Company wherever applicable under this Policy.
"Customer" means any individual or entity placing a Booking through the Platform.
"Service Provider" means any chef, caterer, bartender, service staff member or any other hospitality professional providing Services through the Platform.
"Services" means all hospitality services offered through the Platform from time to time.
2. General Principles
The Company has designed this Policy to balance the interests of both Customers and Service Providers.
Accordingly, cancellation charges may increase as additional time, manpower, procurement, planning or other resources are committed towards fulfilling a Booking.
Unless specifically stated otherwise under a particular Service category, the following principles shall apply to all Bookings made through the Platform.
2.1 Booking Confirmation Amount
The Booking Confirmation Amount represents the Customer's commitment towards confirming a Booking.
The Booking Confirmation Amount does not, by itself, determine the Customer's eligibility for cancellation or refund.
Refund eligibility shall always be determined in accordance with the provisions applicable to the relevant Service under this Policy.
Where the Booking Confirmation Amount exceeds the applicable cancellation charges, the balance amount shall be refunded to the Customer.
Where the applicable cancellation charges equal or exceed the Booking Confirmation Amount already paid, the Customer shall not be entitled to any
refund.
2.2 Platform Fee
Where applicable under this Policy, the Company may deduct the applicable Platform Fee before processing a refund.
No Platform Fee shall be deducted where:
(a) the assigned Service Provider cancels the Booking;
(b) the Company cancels the Booking;
(c) the Company is unable to fulfil the Booking; or
(d) this Policy expressly provides otherwise.
________________________________
2.3 Rescheduling
Customers may request rescheduling of a confirmed Booking.
All requests shall remain subject to the availability and acceptance of the assigned Service Provider.
Where rescheduling cannot reasonably be accommodated, the applicable cancellation terms under this Policy shall apply.
Approval of a rescheduling request shall not be construed as cancellation of the original Booking.
________________________________
2.4 Partial Cancellation
Where a Booking consists of multiple Services, Service Providers or add-on Services, cancellation of one component shall not automatically cancel the remaining confirmed Services.
Refund eligibility shall be determined separately for each cancelled component in accordance with this Policy.
________________________________
2.5 Partner Cancellation
Where the assigned Service Provider cancels the Booking, fails to report or is otherwise unable to provide the booked Service, the Company shall, wherever reasonably practicable:
(a) arrange a suitable replacement Service Provider;
(b) facilitate rescheduling; or
(c) process a full refund of all amounts collected by the Company for the affected Service.
No Platform Fee or cancellation charges shall apply in such cases.
________________________________
2.6 Company Cancellation
Where the Company is unable to fulfil a Booking due to operational constraints, force majeure events or any other circumstance beyond its reasonable control, the Company shall first attempt to arrange a suitable replacement or facilitate rescheduling.
Where neither option is reasonably possible or acceptable to the Customer, the Company shall process a full refund without any deductions.
________________________________
2.7 Service Provider Specific Policies
Certain Service Providers may prescribe cancellation and refund terms that differ from the standard terms contained in this Policy.
Where such terms are clearly disclosed to the Customer before confirmation of the Booking, those terms shall prevail to the extent of such difference.
Where no separate terms are disclosed, this Policy shall apply.
________________________________
2.8 Actual Costs Incurred
Where this Policy permits deduction of actual costs incurred, such costs may include, without limitation:
• procurement of ingredients;
• customised or speciality items;
• manpower engaged exclusively for the Booking;
• equipment rentals;
• transportation;
• accommodation;
• third-party vendor payments; and
• any other expenses incurred exclusively for fulfilling the Customer's Booking.
Only actual costs reasonably incurred for the Customer's Booking shall be deductible.
________________________________
2.9 Refund Processing
All eligible refunds shall be processed within 7 (seven) to 10 (ten) business days from confirmation of refund eligibility.
Refunds shall ordinarily be credited to the original mode of payment.
The actual credit of funds shall remain subject to banking and payment gateway timelines.
No interest shall be payable on any refund amount.
3. Private Chef and Insta Chef Services
The following terms shall apply to all Private Chef and Insta Chef Bookings made through the Platform.
3.1 Cancellation Within Initial Cancellation Window
Where a Customer cancels a Booking within 10 (ten) minutes of placing the Booking, and the Booking has not yet been accepted by a chef, the Customer shall be entitled to a full refund of the Booking Confirmation Amount without any deductions.
3.2 Cancellation Before Booking Acceptance
Where a Customer cancels the Booking after expiry of the initial 10 (ten) minute cancellation window, but before the Booking has been accepted by a chef, the Customer shall be entitled to a refund of the Booking Confirmation Amount after deduction of the applicable Platform Fee.
3.3 Cancellation After Booking Acceptance
Once the Booking has been accepted by the assigned chef, the Booking shall be deemed confirmed.
Where the Customer cancels the Booking after confirmation but before commencement of ingredient procurement or travel towards the event location, the Customer shall be entitled to a refund of the Booking Confirmation Amount after deduction of the applicable Platform Fee.
3.4 Cancellation After Preparation Begins
Preparation for a Private Chef or Insta Chef Booking shall be deemed to have commenced upon the earliest occurrence of any of the following:
(a) procurement or purchase of ingredients for the Booking;
(b) purchase or reservation of speciality or customised ingredients;
(c) commencement of travel by the chef towards the event location; or
(d) engagement of assistants or any other preparation undertaken exclusively for the Customer's Booking.
Once preparation has commenced, no refund shall ordinarily be payable.
However, the Company may, at its sole discretion, consider a full or partial refund where the actual costs incurred are substantially lower than the Booking Confirmation Amount and the circumstances reasonably justify such refund.
3.5 Ingredient Costs
Where the Booking requires the chef to procure ingredients on behalf of the Customer, ingredient costs shall remain refundable only until procurement has commenced.
Once ingredients have been purchased or specially sourced for the Booking, such costs shall become non-refundable.
3.6 Customer No-Show
Where the Customer is unavailable at the agreed venue or prevents the chef from delivering the booked Service, the Booking shall be treated as fulfilled.
This shall include situations where the kitchen is not reasonably fit for cooking due to reasons attributable to the Customer, including but not limited to lack of electricity, cooking gas, water, essential kitchen equipment or access to the premises.
No refund shall be payable in such circumstances.
3.7 Rescheduling
Customers may request rescheduling of a confirmed Booking.
Such requests shall remain subject to Clause 2.3 of this Policy.
3.8 Service Commencement
Once the chef has commenced providing the booked Service at the event location, the Booking shall be deemed to have commenced.
No cancellation or refund shall thereafter be permissible.
Where the Customer requests the chef to discontinue the Service after commencement, no refund shall become payable.
4. Subscription Chef Services
The following terms shall apply to all Subscription Chef Bookings made through the Platform.
4.1 Cancellation Before Chef Assignment
Where a Customer cancels a Subscription Booking before a chef has accepted the Booking and before a trial session has been scheduled, the Customer shall be entitled to a full refund of the Booking Confirmation Amount without any deductions.
4.2 Cancellation After Booking Acceptance but Before Trial
Where a Subscription Booking has been accepted by the assigned chef but the trial session has not yet taken place, the Customer may cancel the Booking and shall be entitled to a refund of the Booking Confirmation Amount after deduction of the applicable Platform Fee and any actual costs incurred specifically for the Booking.
4.3 Cancellation After Trial
Where the Customer completes the trial session but chooses not to proceed with the Subscription, no further subscription charges shall become payable.
The trial session shall be deemed successfully completed and any trial charges paid shall be non-refundable.
4.4 Trial Scheduling
Where the Company is unable to schedule the trial session due to repeated unavailability or non-responsiveness of the Customer for a continuous period exceeding 3 (three) days after acceptance of the Booking, the Booking may be treated as cancelled by the Customer.
In such cases, the applicable Platform Fee may be deducted before processing any refund.
4.5 Cancellation After Subscription Commencement
Once the Customer confirms the Subscription and the subscription period has commenced, no refund shall be payable for the remaining portion of the ongoing billing cycle.
The assigned chef shall continue providing Services until completion of the active billing cycle unless otherwise mutually agreed between the Customer, the Company and the assigned chef.
4.6 Partial Usage
No refund shall be granted for partially utilised Subscription periods or unused cooking sessions during an active billing cycle.
4.7 Subscription Pause
Customers may request a temporary pause of their Subscription due to travel, medical reasons or other personal circumstances.
Such requests shall remain subject to reasonable notice, operational feasibility and availability of the assigned chef.
No refund shall be granted for the paused period.
Where approved by the Company, the remaining unused Subscription days may be carried forward and resumed at a later date.
The Company does not guarantee the availability of the same chef upon resumption and reserves the right to assign a replacement chef of comparable experience, subject to availability.
4.8 Chef Cancellation During Subscription
Where the assigned Subscription Chef becomes unavailable during an active Subscription period, the Company shall use reasonable efforts to arrange a replacement chef of comparable experience.
Where a suitable replacement cannot reasonably be arranged, the Customer shall be entitled to a prorated refund corresponding to the unused portion of the Subscription period.
4.9 Rescheduling Individual Sessions
Customers may request rescheduling of individual cooking sessions during an active Subscription.
Such requests shall remain subject to reasonable prior notice, operational feasibility and availability of the assigned chef.
Repeated requests for rescheduling may not always be accommodated and shall not entitle the Customer to any refund.
4.10 Service Commencement
Once a scheduled cooking session has commenced, that session shall be deemed utilised for the purpose of the Subscription and shall not be eligible for cancellation or refund.
5. Catering Services
The following terms shall apply to all Catering Services booked through the Platform, including buffet catering, sit-down catering, drop-off catering, live counters and such other catering services as may be introduced from time to time.
5.1 Cancellation Within Initial Cancellation Window
Where a Customer cancels a Booking within 10 (ten) minutes of placing the Booking, and the Booking has not yet been accepted by the caterer, the Customer shall be entitled to a full refund of the Booking Confirmation Amount without any deductions.
5.2 Cancellation Before Booking Acceptance
Where a Customer cancels the Booking after expiry of the initial 10 (ten) minute cancellation window but before the Booking has been accepted by the caterer, the Customer shall be entitled to a refund of the Booking Confirmation Amount after deduction of the applicable Platform Fee.
5.3 Cancellation After Booking Confirmation
Once the Booking has been accepted by the assigned caterer, the Booking shall be deemed confirmed.
- Where the Customer cancels the Booking more than 30 (thirty) days prior to the scheduled event, the Customer shall be entitled to a refund of the Booking Confirmation Amount after deduction of the applicable Platform Fee.
- Where the Customer cancels the Booking between 15 (fifteen) and 30 (thirty) days prior to the scheduled event, the Customer shall be entitled to a refund of 90% (ninety percent) of the Booking Confirmation Amount.
- Where the Customer cancels the Booking between 7 (seven) and 15 (fifteen) days prior to the scheduled event, the Customer shall be entitled to a refund of 75% (seventy-five percent) of the Booking Confirmation Amount.
- Where the Customer cancels the Booking between 72 (seventy-two) hours and 7 (seven) days prior to the scheduled commencement of the event, the Customer shall be entitled to a refund of 50% (fifty percent) of the Booking Confirmation Amount.
- Where the Customer cancels the Booking less than 72 (seventy-two) hours prior to the scheduled commencement of the event, no refund shall ordinarily be payable.
However, where the Company determines that the actual costs incurred are substantially lower than the applicable cancellation charges, or where exceptional circumstances exist, the Company may, at its sole discretion, approve a full or partial refund.
5.4 Earlier Preparation for Certain Events
The timelines specified under Clause 5.3 shall ordinarily apply to all Catering Bookings.
However, certain Bookings, including but not limited to weddings, government events, festivals, customised menus or events requiring significant advance procurement, specialised equipment, imported ingredients or extensive manpower planning, may require preparation to commence earlier than 72 (seventy-two) hours prior to the scheduled event.
In such cases, the Company or the assigned caterer shall notify the Customer in writing of the earlier preparation schedule before or at the time of confirmation of the Booking.
Where such notification has been provided, any actual costs reasonably incurred by the Company or the assigned caterer specifically for the Customer's Booking prior to the standard 72 (seventy-two) hour period may be deducted from any refund otherwise payable under this Policy.
For the avoidance of doubt, such earlier preparation shall not by itself alter the cancellation timelines specified under Clause 5.3 unless expressly communicated to and accepted by the Customer before confirmation of the Booking.
5.5 Menu Trials and Consultations
Charges paid towards menu trials, tasting sessions, consultations, customised menu planning or similar preparatory activities shall remain non-refundable once such services have been rendered.
5.6 Custom Procurement
Where ingredients, speciality products or any other items have been procured exclusively for the Customer's Booking, the actual procurement costs incurred shall remain non-refundable once such procurement has commenced.
5.7 Revision of Guest Count
Customers may request revision of the final guest count in accordance with the timelines communicated by the assigned caterer.
Acceptance of such request shall remain subject to operational feasibility.
Where the revised guest count falls below the caterer's communicated minimum commitment, the caterer shall remain entitled to charge the applicable minimum commitment communicated at the time of Booking.
5.8 Partial Cancellation
Cancellation of individual components of a Catering Booking, including but not limited to live counters, additional buffet stations, desserts, beverages, service staff or other optional add-on services, shall be treated as a partial cancellation.
Refund eligibility for the cancelled component shall be determined independently under this Policy.
5.9 Rescheduling
Customers may request rescheduling of a confirmed Catering Booking in accordance with Clause 2.3 of this Policy.
Where the assigned caterer is unavailable for the revised date, the Company shall use reasonable efforts to arrange an alternative caterer of a comparable category and capability, subject to availability.
5.10 Service Commencement
The Catering Service shall be deemed to have commenced upon commencement of food production specifically for the Booking, dispatch of food, equipment or manpower towards the venue, commencement of on-site food preparation, or arrival of the catering team at the venue, whichever occurs first.
Once the Catering Service has commenced, no cancellation or refund shall thereafter be permissible.
6. Bartender Services
The following terms shall apply to all Bartender Service Bookings made through the Platform.
6.1 Cancellation Within Initial Cancellation Window
Where a Customer cancels a Booking within 10 (ten) minutes of placing the Booking, and the Booking has not yet been accepted by the bartender, the Customer shall be entitled to a full refund of the Booking Confirmation Amount without any deductions.
6.2 Cancellation Before Booking Acceptance
Where a Customer cancels the Booking after expiry of the initial 10 (ten) minute cancellation window but before the Booking has been accepted by the assigned bartender, the Customer shall be entitled to a refund of the Booking Confirmation Amount after deduction of the applicable Platform Fee.
6.3 Cancellation After Booking Acceptance
Once the Booking has been accepted by the assigned bartender, the Booking shall be deemed confirmed.
Where the Customer cancels the Booking after confirmation but before procurement of materials or commencement of travel towards the event location, the Customer shall be entitled to a refund of the Booking Confirmation Amount after deduction of the applicable Platform Fee.
6.4 Cancellation After Preparation Begins
Preparation for a Bartender Service shall be deemed to have commenced upon the earliest occurrence of any of the following:
(a) procurement or purchase of mixers, garnishes, speciality ingredients, bar consumables or other materials specifically required for the Booking;
(b) procurement or reservation of specialised bar equipment or glassware arranged through the Platform;
(c) commencement of travel by the bartender towards the event location; or
(d) any other preparation undertaken exclusively for the Customer's Booking.
Once preparation has commenced, no refund shall ordinarily be payable.
However, where the Company determines that the actual costs incurred are substantially lower than the Booking Confirmation Amount, or where exceptional circumstances exist, the Company may, at its sole discretion, approve a full or partial refund.
6.5 Customer No-Show
Where the Customer is unavailable at the agreed venue, denies access to the bartender, or otherwise prevents delivery of the booked Service due to reasons attributable to the Customer, the Booking shall be treated as fulfilled and no refund shall be payable.
6.6 Rescheduling
Customers may request rescheduling of a confirmed Booking in accordance with Clause 2.3 of this Policy.
6.7 Service Commencement
The Bartender Service shall be deemed to have commenced upon the bartender arriving at the venue and beginning setup or service.
Once the Service has commenced, no cancellation or refund shall thereafter be permissible.
7. Bulk Orders and Meal Boxes
The following terms shall apply to all Bulk Orders, Meal Boxes and similar food delivery services booked through the Platform.
7.1 Cancellation Within Initial Cancellation Window
Where a Customer cancels a Booking within 10 (ten) minutes of placing the Booking, and the Booking has not yet been accepted by the assigned Service Provider, the Customer shall be entitled to a full refund of the Booking Confirmation Amount without any deductions.
7.2 Cancellation Before Booking Acceptance
Where a Customer cancels the Booking after expiry of the initial 10 (ten) minute cancellation window but before the Booking has been accepted by the assigned Service Provider, the Customer shall be entitled to a refund of the Booking Confirmation Amount after deduction of the applicable Platform Fee.
7.3 Cancellation After Booking Acceptance
Once the Booking has been accepted by the assigned Service Provider, the Booking shall be deemed confirmed.
Where the Customer cancels the Booking more than 72 (seventy-two) hours prior to the scheduled delivery or pickup time, the Customer shall be entitled to a refund of the Booking Confirmation Amount after deduction of the applicable Platform Fee.
Where the Customer cancels the Booking between 48 (forty-eight) and 72 (seventy-two) hours prior to the scheduled delivery or pickup time, the Customer shall be entitled to a refund of 50% (fifty percent) of the Booking Confirmation Amount.
Where the Customer cancels the Booking less than 48 (forty-eight) hours prior to the scheduled delivery or pickup time, no refund shall ordinarily be payable.
However, where the Company determines that the actual costs incurred are substantially lower than the applicable cancellation charges, or where exceptional circumstances exist, the Company may, at its sole discretion, approve a full or partial refund.
7.4 Order Status – "In Preparation"
Once the status of the Order has been updated to "In Preparation" on the Platform, the Service Provider shall be deemed to have commenced preparation of the Order.
Cancellation requests made thereafter shall ordinarily not be eligible for any refund.
However, where the Customer has been notified of a revised preparation timeline prior to confirmation of the Booking, such revised timeline shall apply.
7.5 Customer Unavailability
Where the Customer fails to collect the Order at the agreed pickup location or is unavailable to receive the delivery at the scheduled address and time, the Booking shall be treated as fulfilled.
No refund shall be payable in such circumstances.
7.6 Incorrect Delivery Information
The Customer shall be responsible for ensuring that the delivery address, contact details and delivery instructions provided at the time of Booking are complete and accurate.
Where delivery cannot be completed due to incorrect or incomplete information provided by the Customer, the Booking shall be treated as fulfilled and no refund shall be payable.
7.7 Rescheduling
Requests for rescheduling shall remain subject to the acceptance of the assigned Service Provider and operational feasibility.
Where rescheduling cannot reasonably be accommodated, the applicable cancellation terms under this Policy shall apply.
7.8 Service Completion
The Booking shall be deemed completed upon successful delivery of the Order to the Customer or upon the Customer's authorised representative accepting delivery.
For pickup Orders, the Booking shall be deemed completed once the Order is made available for collection at the agreed pickup location and time.
No cancellation or refund shall thereafter be permissible.
8. Add-on Services
The following terms shall apply to all add-on services booked through the Platform, including but not limited to waiters, cleaners, setup staff, service staff and such other support personnel as may be introduced from time to time.
8.1 Cancellation Within Initial Cancellation Window
Where a Customer cancels a Booking within 10 (ten) minutes of placing the Booking, and the Booking has not yet been accepted by the assigned Service Provider, the Customer shall be entitled to a full refund of the Booking Confirmation Amount without any deductions.
8.2 Cancellation Before Booking Acceptance
Where a Customer cancels the Booking after expiry of the initial 10 (ten) minute cancellation window but before the Booking has been accepted by the assigned Service Provider, the Customer shall be entitled to a refund of the Booking Confirmation Amount after deduction of the applicable Platform Fee.
8.3 Cancellation After Booking Acceptance
Once the Booking has been accepted by the assigned Service Provider, the Booking shall be deemed confirmed.
Where the Customer cancels the Booking more than 24 (twenty-four) hours prior to the scheduled commencement of the Service, the Customer shall be entitled to a refund of the Booking Confirmation Amount after deduction of the applicable Platform Fee.
Where the Customer cancels the Booking less than 24 (twenty-four) hours prior to the scheduled commencement of the Service, no refund shall ordinarily be payable.
However, where the Company determines that the actual costs incurred are substantially lower than the applicable cancellation charges, or where exceptional circumstances exist, the Company may, at its sole discretion, approve a full or partial refund.
8.4 Customer No-Show
Where the Customer is unavailable at the agreed venue, denies access to the assigned Service Provider or otherwise prevents delivery of the booked Service due to reasons attributable to the Customer, the Booking shall be treated as fulfilled and no refund shall be payable.
8.5 Rescheduling
Customers may request rescheduling of a confirmed Booking in accordance with Clause 2.3 of this Policy.
8.6 Service Commencement
The Service shall be deemed to have commenced upon the assigned Service Provider arriving at the venue and commencing setup or execution of the booked Service.
Once the Service has commenced, no cancellation or refund shall thereafter be permissible.
9. Refund Processing
9.1 Refund Timeline
All refunds approved under this Policy shall ordinarily be processed within 7 (seven) to 10 (ten) business days from the date on which the Company confirms the Customer's eligibility for such refund.
9.2 Mode of Refund
Refunds shall ordinarily be credited to the original mode of payment used by the Customer at the time of placing the Booking.
Where refund to the original mode of payment is not reasonably possible, the Company may request alternative bank account details from the Customer for processing the refund.
9.3 Banking Delays
The actual credit of the refunded amount shall remain subject to the processing timelines of the respective bank, payment gateway or financial institution.
The Company shall not be responsible for delays attributable to such third parties.
9.4 No Interest
No interest shall be payable on any refund amount under any circumstances.
9.5 Verification
The Company reserves the right to verify the Customer's refund eligibility and may request reasonable information or supporting documents before processing any refund.
10. Exceptional Circumstances
Notwithstanding anything contained elsewhere in this Policy, the Company may, at its sole discretion, approve a full refund, partial refund, rescheduling or any other reasonable resolution where exceptional circumstances exist.
While considering such requests, the Company may take into account, among other things:
(a) the stage of the Booking;
(b) the actual costs incurred by the Service Provider;
(c) the conduct of the Customer and the Service Provider;
(d) operational feasibility;
(e) supporting documents or evidence submitted by the Customer; and
(f) any other circumstances which the Company considers relevant.
Any decision taken by the Company under this Clause shall be final and binding for the purpose of processing the applicable cancellation or refund request.
Disclaimer
This Policy is to be read in conjunction with other applicable terms and conditions made available by the Company and forms an integral part of the overall understanding between the Company and the Customer. The Company strives to ensure that the terms of this Policy are applied fairly and consistently; however, the Company shall not be responsible for any indirect, incidental, or consequential losses arising due to a Customer’s failure to review or adhere to the Policy. The Company reserves the right to update or amend this Policy at its sole discretion, subject to applicable laws.