Effective Date: [23 May 2025]
Company: BookMyChef

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1. Eligibility for Refund

BookMyChef offers a 100% Money-Back Guarantee if the food provided by our private chefs does not meet your expectations in terms of taste, quality, or presentation. To be eligible for a refund, the following conditions must be met:

• The guarantee is applicable only in Hyderabad and Bangalore.

• The customer must inform the chef before they leave the customer's premises about their dissatisfaction with the food.

• The complaint must be submitted within 2 hours of service completion.

• Customers must share clear images, reasons for dissatisfaction, and videos (if available) via WhatsApp at +91 9514960595 (for photos and reason for requesting a refund).

• After sharing photos and reasons on WhatsApp, customers must also call customer service at +91 9491601234 (available from 10 AM to 7 PM only) within 24 hours to complete the refund request process.

• Supporting evidence may be requested for verification.

• The guarantee applies only to first-time bookings with a private chef.

• The guarantee is not applicable on Junior Chef bookings.

2. Refund Process

• Customers must submit their request via WhatsApp at +91 9514960595 (for photos and reason for requesting a refund) and call customer service at +91 9491601234 (available from 10 AM to 7 PM only, after sharing details on WhatsApp) within the stipulated time.

• BookMyChef will review the claim and may contact the customer for further details.

• Approved refunds will be processed within 15 - 30 business days through the original payment method.

3. Exclusions

The Money-Back Guarantee does not apply under the following circumstances:

• Requests made after the 2-hour period for submitting images/videos and after 24 hours for calling customer service.

• If the dissatisfaction is based on personal taste preferences without clear issues in food preparation.

• If the customer has consumed a significant portion of the meal.

• In cases of misuse, fraud, or unreasonable expectations beyond industry standards.

• Bookings outside Hyderabad and Bangalore.

• Bookings made under the Junior Chef category.

4. Limited-Time Guarantee Clause

BookMyChef reserves the right to withdraw or modify the Money-Back Guarantee policy at any time. Customers must check the availability of this offer before booking to ensure the guarantee is applicable at the time of service.

5. Contact Information

For refund requests or any inquiries, please contact us via:
📱 WhatsApp: +91 9514960595 (for photos and reason for requesting a refund)
📞 Customer Service: +91 9491601234 (available from 10 AM to 7 PM only, after sharing details on WhatsApp)